Privacy & Cookie Policy
How to contact us
We welcome your views about our website and our privacy policy. If you would like to contact us with any questions or comments, please email info@frieslandholland.nl. You can request details of personal information we hold about you under the General Data Protection Regulation (GDPR), which is effective from May 25, 2018. If you would like a copy of the information about you or if you have any questions regarding this privacy policy or how we use the personal information we hold about you , write to: Friesland Holland Travel, Foarstrjitte 6, 9151 HE Holwert. For more information about your rights General Data Protection Regulation go to the website of the Personal Data Authority: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/avg-nieuwe-europese-privacywetgeving/algemene-informatie-avg or read more about the European official legislation at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en. From this point in the statement, Friesland Holland Travel is referred to in the text as ‘we’, ‘us’ or ‘our website’.
What information do we collect?
Your online session with us
1. Information about your computer
2. About your visits to and use of this website (this includes information about your browser, your IP address, the site you came from and the links followed when you left our site). This information is also collected via cookies.
Location information
3. Your general location as determined from your IP address and provided by your browser.
Personal Information
4. When you voluntarily provide information in forms to contact us, ask a question or register for the newsletter, you are sharing personal information with us. This includes your name, email address and any other information you request and provide. 5. When you perform activities on our site (for example, when you sign up for the newsletter) we collect your name, contact information and other information by filling out our forms and are transferred to us by visiting our website. Information collected from forms will never be shared outside of us.
Financial Information
6. We do not ask for, or collect, any financial data. However, if you fill out the contact form and choose to submit such data, this data will never be used, for any purpose. This data is considered very private and will not be shared by us under any circumstances. Therefore, we request that you do not submit such data through the website.
How is the information used?
We use the information to understand your needs and provide you with a better service. In particular, for the following reasons: 1. For statistical purposes and analysis for management purposes to manage the website or improve our products and services. 2. To provide services delivered to you through the website and to process your payments. 3. Internal archiving and administrative purposes, and to inform you about our events, services and products, or other related information that we think may be of interest to you, as explained above. 4. To communicate marketing messages, newsletters and details from our company or the companies of carefully selected third parties that we think may interest you, by mail or email or similar technology (you may notify us at any time if you no longer wish to receive marketing communications). 5. From time to time, we conduct market research using available information or to improve our website to better meet your needs.
Sharing collected information and requesting deletion of your data
Your information will not be disclosed to third parties unless you have given your consent to such disclosure. You may ask us not to send you event- or membership-related communications at any time by sending us an e-mail with the words EXCEPT in the box or by contacting us by telephone. When you receive an e-mail from us, you will also have the option in this message to refuse to receive further information of that type from us. If you want us to destroy information we have about you, please let us know. Please note, however, that if you use any of our services that require you to provide personal information, deleting our records may require you to resubmit it in order to continue using those services. We may disclose statistics about our site visitors, customers and applicants to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. These statistics will not include personally identifiable information in any form.
Cookies and log files
Cookies
Cookies are text files stored on your computer that can only be accessed by the websites that create them. Our website may from time to time use cookies and log files for statistical analysis, to understand user behavior, to administer the site, to customize the information presented to a user based on their preferences, and to improve the user experience. All information collected through our use of cookies is collected on an aggregate, anonymous basis. Most web browsers automatically accept cookies. But you can delete or disable cookies by following the instructions at https://www.allaboutcookies.org/manage-cookies/. Please note that you may not be able to take full advantage of a website if you disable cookies. Our website uses cookies to keep you logged in. So disabling cookies may reduce your experience with the service. More information about cookies can be found on the Interactive Advertising Bureau’s website www.allaboutcookies.org. 1. Strictly necessary cookies/ Functional cookies These are cookies that are necessary for the site to function. Without these functional cookies, our website will not work optimally. According to the cookie law, permission does not have to be requested for this category of cookies. 2. Analytics cookies
Our website works with statistics tools and uses these analytical cookies so that we can measure where our visitors come from, what operating system they use, how many people read certain articles, etc. This information is very important to us; based on this measurement data we can optimize the site and make it more user-friendly. Our website uses cookies from the following analytics, measurement and optimization tools: Google Analytics and Google Tag manager. 3. Advertising cookies
When using advertisements, promotional content etc. on websites, in some cases a web beacon is placed that tracks how often the promotional content has been viewed. We assure you that these beacons never collect privacy-sensitive information. Currently, our website does not use such services.
Videos
Our website may use videos that are hosted by third parties, such as YouTube or another online video partner. These parties use cookies to enable the proper functioning of these videos. We have no control over any use of marketing cookies by these parties when a video is played. By visiting our website, you agree to this.
Social Media
If you share our content through social media, such as by following us on Facebook, LinkedIn, YouTube or tweeting about us on Twitter, those social networks record that you have done so and set a cookie for this purpose and may link to our brand-related messages in the future. In some cases, when a page on our website contains content from a social network, such as a Twitter feed or a Facebook comment box, those services may set a cookie even if you do not click a button. As is the case for all cookies, we do not have access to cookies set by social networks, just as those social networks do not have access to cookies that we set ourselves. We ourselves do not actively set third-party social media cookies on our website.
Log files
Our systems automatically collect anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of website visits. The data collected does not contain personally identifiable information and, as described above, is used for statistical analysis, to understand user behavior and to administer the site.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. More information about Google’s privacy policy can be found at https://www.google.com/privacy.html.
Forms
On our website, users have the opportunity to sign up for the newsletter or contact us directly. To make this possible, this means that our website uses forms in which it is mandatory to fill in personal data. This data is stored in a secure CMS database. Under no circumstances is this data shared outside of our website or web partner. In all online forms of our website, users are given the opportunity to explicitly consent to or opt out of sharing their data with us and our web partner.
Security
The Internet is not a secure medium. However, we take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We have various security procedures in place as outlined in this policy. For example, our security and privacy policy is periodically reviewed and expanded as needed, and only authorized personnel have access to user information. We use secure server software (SSL) to encrypt visitor data and personal/financial information you enter before it is sent to us, and our database is hosted in a secure data center. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent it.
Changes
We may make changes to this privacy policy from time to time. If we change our privacy policy, we will post the changes on this page. If the change to our privacy policy affects the use of your personal information, we will do our best to contact you by email to ask for your permission to use it. Continued use of the Service constitutes your consent to such changes.
Your agreement to this privacy statement
If you do not agree with this privacy policy, please do not use our site. By using our site, you consent to the collection and use of information by us. Due to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not provide similar protections regarding your data and its use as set forth in this policy. However, we have taken the above steps to try to improve the security of your data. By submitting your data, you consent to these transfers.
