Baggage transport
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Luggage service, roughly from late March to early October, is included in the cost of a cycling vacation. Between 09:00 and 18:00, Friesland Holland will transport your suitcases, provided with a Friesland Holland luggage label issued to you, from hotel to hotel. This allows you to visit eating and drinking establishments and places of interest without worrying about valuable luggage on your bicycle. Please note that the luggage to be transported must be ready at the reception at 09:00 for transportation to the next hotel. The delivery time may be extended due to exceptional circumstances, but these are rare. The driver will only take luggage that has a Friesland Holland label. If you take your own luggage, for instance because you are going home early and do not want to wait for the suitcases, or you have to break off the trip due to circumstances, please report this to Friesland Holland. This avoids unnecessary delay because the driver is searching for your luggage and the travel agent’s office is worried about the travelers. Also important: your suitcase(s) or bag(s) – one per person and please no heavier than 15 kg (think of the courier’s back!) – must be of robust stackable quality. No plastic bags and such. Friesland Holland cannot be held liable for any damage to your luggage, such as a loosened wheel or handle, which very occasionally occurs with inferior luggage. Friesland Holland is only responsible for the luggage from the moment of collection at a hotel until the moment of delivery at the reception of the next hotel.
Pech assistance with mobility guarantee:
Included in the price of every Friesland Holland cycling package is breakdown assistance with mobility guarantee. With this unique service you are assured of replacement transport (luxury bicycle) in the province of Friesland, with the exception of the islands, if you have a breakdown or accident on the road with your own bicycle or with a rental bicycle and it cannot be repaired on site or in the workshop of a bicycle repair shop nearby within an hour. You will then be loaned a replacement electric bicycle with many gears and bags free of charge for the duration of your vacation and/or you will be taken to the final destination of the day by the Friesland Holland Assistance vehicle free of charge. The driver of the Friesland Holland Assistance car will normally bring your own defective bike to the starting hotel, but can, upon special request and in consultation with the assistance driver, bring your own defective bike for repair to a bike shop near the lodging address.Of course, the cost of repairing your own bike will be at your expense. In any case, you can always continue your journey with Friesland Holland Assistance. The service is provided from late March to early October, 7 days a week. Tip: Rent-a-Topbike’s luxury rental bikes are equipped with the best anti-puncture tyres. If you are going to ride the Eleven Cities Tour on your own bike, we recommend that you also have anti-puncture tyres fitted, for example Marathon E-Plus with multiple puncture protection layers (level 7). The Friesland Holland bicycles are also equipped with these. The chance of a puncture is then minimal.
Extra night
If you no longer feel like going home at the end of the last day of your arrangement, Friesland Holland can book an extra night’s stay in the start and finish hotel – or another Eleven Cities Route hotel – for you. It is highly advisable to book this extra night when booking your arrangement, due to the high occupancy rate of our hotels.
